Below are some tips and ideas to improve your reach using the direct chat link.
Add the direct chat link to newsletters to get closer to your audience and show that there’s a real person behind the product.
Instead of just you talking, give customers a chance to share their feedback too.
If you do not meet these requirements, then you do not have permission to use the Website.
Whenever you interact with customers outside your website, whether through newsletters or social media posts, make sure it’s not a one-way relationship.
Make yourself accessible by sharing a direct link to your chat.
To generate the chat link for a specific group, go to the direct link section and select the desired group from the drop-down menu in the upper-right corner of the panel.
Your website is not the only place where people can find you.
Don’t overlook the opportunity to connect with them through all other channels you are using.
Share the chat link on social media, add it to your mail signature and include in your newsletter campaigns to let customers contact you without always having to visit your website.
The link lets your customers access your chat instantly if they have any questions or just want to get to know you and your business better.
Remember that well-informed customers make for more confident buyers. To get your unique chat link, log in to your control panel as an Admin or Owner and go to the direct link section. There’s no need to add the tracking code to your site, so feel free to copy and share it as it is.
If you have multiple departments, like sales and support, why not streamline your communication by creating group specific chat links?
This way, you’ll be able to assign customers to the right department and improve their experience from the very start.